FAQs - Healthelife

Send an email to: medicalrecords@e-west21.net

Hours for medical records requests:

Monday - Friday: 8 a.m. to 5 p.m.
Closed on holidays

Your test results are released to your HealtheLife account after your physician has reviewed them. This is generally within 1-7 days.

Your provider is able to determine which types of test results are able to be accessed through HealtheLife. Further, tests of a very sensitive nature are not released to HealtheLIfe.

HealtheLife offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Yes, you can. This is called Proxy access and allows a parent (or guardian) to log into their personal HealtheLife account, and then connect to information regarding their family member. If you are interested in completing a Proxy Consent Form, call 530-283-2121.

Announcement: Plumas District Hospital can no longer support portal proxy account access involving minors from the ages of 12 to 18.

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own HealtheLife account.

Notification settings allow you to receive a notification each time your care team sends a message to you or updates your health care record.

You can change your notification preferences by logging in to your HealtheLife account and selecting Notifications on the left side of your screen. Select the check boxes for the notification methods you want (text or email).

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all messaging is done while you are securely logged on to the HealtheLife website.

If you forget your password, you can reset your account by clicking the Forgot Password link on the sign in page.

If you don’t have the mobile option enabled, a reset password email is sent to the email address associated with your account. If you are a user in the United States and have the mobile phone recovery option set up, you will receive a text message with a one-time code that you can use to reset your password.

Follow the instructions on the password reset pages to change your password. For security reasons, the password reset code sent in the text message and the link provided in the email are valid for only one hour.

Consumer Care technical assistance line is available 24/7 at 1-888-338-9741.

Getting this message after you try to self-enroll means that you have already signed up the the HealtheLife patient portal. Click this link, Patient Portal Sign In Page and then click Forgot Password? Follow the instructions to reset your password. If this does not resolve the issue, please call 530-283-7122 to have a patient portal invitation issued to you.

Video Visit appointments are indicated by a camera icon. To check, log into your HealtheLife patient portal. Click on Appointments on the left side of you screen. Click View Upcoming Appointments. Appointments with a camera icon appearing next to them are Video Visits. Appointments without a camera icon are in person visits.

You need a computer or laptop with a webcam, access to the internet and a speaker and microphone. You can also use your smartphone or tablet.